ChatGPT for Work and Business · Lesson 1
Text, Emails, Correspondence
The basic scenario: rewrite an email, answer a difficult message, draft a document.
The main scenario
In their first month, most users use ChatGPT precisely for text: answering an email, rewriting an awkward paragraph, putting together a commit message, formatting a post.
Steps that almost always work:
- Give context in one line. Who the recipient is, what the goal is, the desired tone.
- Attach the source. Don't paraphrase — paste the original.
- Specify the format. Length, structure, language.
- Ask for two variants. One "polite", one "blunt" or "short". That way you see the range and pick.
What to avoid
- Don't send the text "as is" right away. Run it through yourself — the tone may not be yours.
- Don't use ChatGPT for emails where legal accuracy matters without a lawyer.
Voice and dictation
Voice mode and dictation save hours. Especially useful: "dictate the gist — the model formats it". This is several times faster than typing from scratch.
Practical exercise
What to do after this lesson
Take 3 emails you've been putting off. Write them through ChatGPT, ask for two variants (polite/blunt). Send them within 15 minutes.
Task grader
Take 3 emails you've been putting off. Write them through ChatGPT, ask for two variants (polite/blunt). Send them within 15 minutes.
Ready-to-use prompt
Template for this lesson
Copy and adapt to your context. Text in angle brackets should be replaced.
Help me answer an email. Rewrite the draft in two variants: (1) calm, diplomatic; (2) short and direct. Original email: <…> My draft reply / the point I want to make: <…> Recipient: <…> Desired tone: <…> Desired length: <…>
Prompt sandbox
Common mistakes
What people get wrong
- They don't give the source, only paraphrase — the tone is lost.
- They send the first variant without editing.
- They don't use voice — they lose speed.
Pro tips
What works but no one documents
- Use voice mode or dictation — it's 3-4 times faster.
- One draft — two style variants.
- Save 5-10 reference emails in your own style in a custom GPT — the model will write "like you".
When to use
Routine correspondence and text.
When not to use
Legally sensitive text without review.
Official sources
Quiz — 2 questions
1.What's important to give the model for an email?
2.Why ask for two variants?
Answered: 0 of 2
Discussion
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