A RAG bot over the product knowledge base. Answers customers relying only on the product's own documentation.
For: Support, success
clauden8nopenrouter
Steps
- Collect sources: docs, FAQ, tickets
- Chunk and index into a vector DB
- User query → search the top-K chunks
- Claude: an answer based on the chunks + links to sources
- If the answer isn't in the base — escalate to a human
Prompts (1)
Step: Answer
Answer the user strictly based on the provided chunks. If there's no answer — say 'I didn't find this in our documentation' and offer escalation.
Result: Fast answers to FAQs, saving support time.
Limitations: Any hallucinations are dangerous — mandatory source grounding and escalation when uncertain.